Privacy policy.

Introduction

1.1 Nova EV is committed to safeguarding the privacy of our website visitors and mobile application users.  This policy details how Nova EV will treat your personal information.

1.2 By using the Nova EV mobile app and/or any of the Nova EV websites or portal, you are consenting to the collection, use and disclosure of your personal information in accordance with the terms and conditions of this policy.  You consent to our use of cookies and the collection of location based information in accordance with the terms of this policy.

2. Collecting personal information

2.1 Nova EV may collect the following kinds of personal information from you using the following methods: 

  • Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

  • Information that you provide to us when registering with our website, user portals or mobile applications (including your email address, mobile phone number and other contact information);

  • Information that you provide when completing your profile on our website, user portals or mobile apps (including your name, profile pictures, gender, date of birth, vehicle information and employment details, if any);

  • Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);

  • Information that you provide to us when using the services on our website or mobile app or that is generated in the course of the use of Nova EV’s services (including vehicle information, the timing, frequency and pattern of EV charging, location data);

  • Information relating to any purchases you make of Nova EV goods and services or any other transactions that you enter into through our website, user portal or mobile apps (including name, contact details, and transaction details but excluding credit card information);

  • Information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts);

  • Information contained in or relating to any communication that you send to Nova EV or send through the Nova EV website, user portals or mobile apps (including your name, telephone number, email, location, the communication content and metadata associated with the communication); 

  • and any other personal information that you choose to send to or otherwise share with Nova EV.

2.2 Before you disclose to Nova EV the personal information of another person, you must obtain that person’s consent to collection, use, disclosure and the processing of that personal information in accordance with this policy and you hereby represent and warrant to Nova EV that you have obtained such consent.

3. Using personal information

3.1 Personal information submitted to Nova EV through our website, user portals or mobile apps will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2 Nova EV may use your personal information to: 

  • Administer our website and business;

  • Personalize the Nova EV website, user portals and mobile apps for you;

  • Enable your use of the services available on the Nova EV website, user portals and mobile apps;

  • Send you goods purchased through the Nova EV website, user portals and mobile apps;

  • Supply to you services purchased through the Nova EV website, user portals and mobile apps;

  • Send statements, invoices and payment reminders to you, and collect payments from you;

  • Send you non-marketing commercial communications;

  • Send you email notifications that you have specifically requested;

  • Send you email newsletters, if you have requested it (you can inform us at any time if you no longer require the newsletter);

  • Send you marketing communications relating to the Nova EV business or the businesses of affiliated third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

  • Provide third parties with anonymized statistical information about our users ;

  • Deal with enquiries and complaints made by or about you relating to your use of Nova EV’s services;

  • Keep Nova EV’s website, user portals and mobile app secure and prevent fraud; and

  • Verify compliance with the terms and conditions governing the use of Nova EV’s website, user portals or mobile apps.

3.3 If you submit personal information for publication on the Nova EV website or mobile apps, Nova EV will publish and otherwise use that information in accordance with the license you grant to us under our Terms and Conditions.

3.4 Nova EV will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

3.5 All Nova EV website and mobile app financial transactions are handled through our payment services provider, Braintree.  You can review the provider’s privacy policy at www.braintree.com. Nova EV will share information with its payment services provider only to the extent necessary for the purposes of processing payments you make via the Nova EV website or mobile apps, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. Disclosing personal information

4.1 Nova EV may disclose your personal information to any of its employees, officers, insurers, professional advisers, agents, suppliers, service providers, or subcontractors insofar as reasonably necessary for the purposes set out in this policy, including for processing.

4.2 Nova EV may disclose your personal information to any member of our group of companies (this means our subsidiaries, affiliates, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

4.3 Nova EV may disclose your personal information: 

  • to the extent that it is required to do so by law pursuant to a warrant or court order;

  • in connection with any ongoing or prospective legal proceedings;

  • in order to establish, exercise or defend Nova EV’s legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

  • To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.

4.4 Except as provided in this policy, Nova EV will not provide your personal information to third parties.

5. International data transfers

5.1 Information that Nova EV collects may be stored, accessed, processed, and transferred outside of the United States, in any of the countries in which we operate, or in which the entities listed in sections 4.1  and 4.2 operate, in order to enable us to use the information in accordance with this policy.

5.2 Personal information that you publish on Nova EV’s website or submit for publication on Nova EV’s website may be available, via the internet, around the world. Nova EV cannot prevent the use or misuse of such information by others.

5.3 You expressly agree to the transfers of personal information described in this Section.

6. Retaining personal information

6.1 This section sets out Nova EV’s data retention policies and procedure, which are designed to help ensure that Nova EV complies with legal obligations in relation to the retention and deletion of personal information.

6.2 Personal information that Nova EV collects for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. Nova EV will then delete or anonymize your personal information.

6.3 Notwithstanding the other provisions of this section, Nova EV will retain documents (including electronic documents) containing personal data: 

  • to the extent that Nova EV is required to do so by law;

  • if Nova EV believes that the documents may be relevant to any ongoing or prospective legal proceedings; and

  • in order to establish, exercise or defend Nova EV’s legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7. Security of personal information

7.1 Nova EV will take reasonable physical, technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

7.2 Nova EV will store all the personal information that we collect about you on our secure (password- and firewall-protected) servers.

7.3 All electronic financial transactions entered into through Nova EV websites or mobile apps will be protected by encryption technology.

7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and Nova EV cannot guarantee the security of data sent over the internet.

7.5 You are responsible for keeping the password you use for accessing Nova EV website and mobile apps confidential; Nova EV will not ask you for your password (except when you log in to our website).

8. Amendments

8.1 Nova EV may update this policy from time to time by publishing a new version on our website and updating the “Last Updated” date above.

8.2 Nova EV will notify you of any material changes to this policy by email, SMS or within our mobile apps, or by publishing a prominent notice on its website.

9. Your rights

9.1 You may instruct Nova EV to provide you with any personal information Nova EV holds about you; provision of such information will be subject to: 

  • the payment of a fee (currently fixed at US$30.00); and

  • the supply of appropriate evidence of your identity (for this purpose, Nova EV will usually accept a photocopy of your passport plus an original copy of a utility bill showing your current address).

9.2 Nova EV may withhold personal information that you request to the extent permitted by law. 

9.3 You may instruct Nova EV at any time not to process your personal information for marketing purposes.

9.4 In practice, you will usually either expressly agree in advance to Nova EV use of your personal information for marketing purposes, or Nova EV will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10. Third party websites

10.1 Nova EV’s website includes hyperlinks to, and details of, third party websites.

10.2 Nova EV has no control over, and are not responsible for, the privacy policies and practices of third parties.

11. Updating information

11.1 Please let Nova EV know if the personal information that we hold about you needs to be corrected or updated. You may request that Nova EV modify or correct any personal information that it holds about you for accuracy.

12. Our details

12.1 The Nova EV website, user portals and mobiles apps are owned and operated by Nova EV, Inc.

12.2 Nova EV is registered in Oregon our registered office is located in Portland, OR.

12.3 You can contact Nova EV’s Privacy Officer:

  • By mail, using the address above;

  • Using contact form within the Nova EV website or mobile apps;

  • By telephone, at the contact number posted on the Nova EV website; or

  • By email, at service@novaevsystems.com